The Art of Listening: A Silent Path to Self-Empowerment
What are your listening challenges?
Listening is an important part of all communications. Whether in person, on the phone or via electronic media we are always communicating and in business effective listening skills are critical for success.
The purpose of this course is to empower participants to become more effective communicators by using the skills identified in the Characteristics of Self-Empowerment to enhance their interpersonal communications on the job through effective listening skills. The program's goals are to assist participants to overcome blocks to listening, build rapport, acknowledge the speaker and clarify the speaker's message and meaning.
Upon completion of this course, participants will:
- Understand the role and process of effective listening in the workplace
- Recognize the impact of verbal and nonverbal techniques
- Review listening skills as they relate to interpersonal communication skills
- Develop individual action plans designed to apply course learnings on the job.
Contact us for pricing and scheduling information.